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PetalVault · Correspondence Desk
Answers filed
like seed packets
Pull a drawer, read the grower letters, or search the archive — every reply is stamped, dated, and ready for your garden desk.
Desk lamp on
File A · ACCT
Account & checkout
Create your grower profile, verify your email, and keep cart items synced across devices.
File B · DISP
Orders & tracking
Follow sachet dispatch, raise support tickets, and manage cancellations before packing.
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our grower desk responds during working hours.
An order confirmation email is sent immediately after checkout. Prepaid orders proceed to the payment gateway; COD orders are queued for moisture-barrier packing once confirmed.
File C · SOW
Sowing & seed care
Lab-checked lots, moisture-barrier sachets, and practical sowing guidance for Indian gardens.
Keep unopened sachets in a cool, dry place away from direct sunlight. After opening, use remaining seed within the season and reseal tightly to protect viability.
Every PetalVault lot is checked for viability before packing. Each listing notes pack size and botanical variety so you know exactly what you are sowing.
Report torn or moisture-compromised sachets within 48 hours of delivery with photographs. See our Returns policy for eligibility and claim steps.
File D · PAY
Payment & shipping
Prepaid shipping, COD handling, and links to full policy guides for nationwide delivery.
We accept UPI, debit and credit cards, net banking, and Cash on Delivery on eligible orders. Prepaid seed orders receive free standard shipping.
COD orders include a courier surcharge of ₹49, displayed before you confirm checkout.
No matching correspondence in the archive — try another term or write to the grower desk.